Refund, Cancellation and Subscription Policy

• SmartPage subscriptions are normally month-to-month and billed in advance.
• You may cancel before the next renewal date to prevent future charges.
• For purchases processed by Paddle, refund requests may be submitted within 14 calendar days of the transaction date and are assessed under Paddle's Refund Policy.
• A refund request does not automatically cancel a subscription, and cancellation does not automatically create a refund.
• Mandatory consumer rights always remain protected.
• Optional setup assistance is assessed according to whether work has started and how much agreed work has been completed.

For purchases processed by Paddle, Paddle acts as the authorised reseller and Merchant of Record. Paddle's Buyer Terms and Refund Policy govern the payment, cancellation and refund process for that transaction.

A refund request may be submitted within 14 calendar days of the transaction date. Unless applicable law requires a refund, a request made within this period is reviewed case by case and does not guarantee a refund. Paddle may approve a full or partial refund or decline the request.

Submit a request through the support link in your Paddle receipt, through your account billing page, or at Paddle.net. Mandatory country-specific withdrawal and refund rights apply even where they provide different or additional protection.

SmartLink may offer optional implementation assistance to help a customer configure content, branding and blocks within the SmartPage software. This assistance supports the SmartPage SaaS subscription and is not a standalone consulting or custom-website product.

If you cancel before SmartLink has started the agreed work, you may request a full refund of the setup/build amount, less any unavoidable third-party or payment-processing amount that the law permits us to retain. Once work has started, we may retain a reasonable amount for work completed and refund the balance. After you approve completed work, the setup/build fee is generally not refundable except for defective service, duplicate or erroneous payments, rights under Section 2, or another remedy required by law.

A custom quotation may contain specific milestones, deposit rules or cancellation terms. Those specific written terms apply together with this policy. We will not begin quoted work until the required acceptance and payment conditions are met.

The first successful activation payment starts the subscription and permits publishing when other workflow requirements are complete. Recurring payments are processed on the cycle shown at checkout. The subscription continues until cancelled.

For a Paddle-processed subscription, use the Manage subscription link in the Paddle confirmation email or Customer Portal, or visit Paddle.net. Cancellation takes effect at the end of the applicable billing period and prevents future payments.

For another eligible SmartLink subscription, use the SmartPage Subscription Centre in your logged-in account. If the in-product control is unavailable or you need help, email admin@getsmartlink.app from your registered account address and include the account email, SmartPage reference or address, and the service to cancel. Submit the request before the next renewal.

Your SmartPage may remain available until the end of the period already paid for, after which it may be paused. We do not immediately delete a cancelled page. Content retention and later deletion are handled under the Privacy Policy and product rules. Reactivation may require payment of the current plan price.

If a recurring payment fails, we or the payment provider may retry the payment, notify you, restrict paid features or pause the SmartPage. We will not treat an unconfirmed browser return as proof of payment. A page may be restored once payment is confirmed.

We will consider or route a refund request where:

• a Paddle refund request is submitted within 14 calendar days of the transaction for case-by-case review;
• the same transaction was charged more than once;
• the amount charged differs from the accepted checkout amount;
• a payment was processed after a properly completed cancellation that should already have stopped renewal;
• the paid service was not supplied as agreed and we cannot remedy it within a reasonable time;
• the law gives you a cooling-off, withdrawal, cancellation, quality or refund right; or
• we approve a fair partial refund for uncompleted setup work.

Subject always to Section 2 and non-waivable consumer rights, refunds are generally not provided merely because you changed your mind after optional setup work was completed and approved, failed to provide required content, did not use an available service, breached the terms, or allowed a subscription to renew without cancelling in time.

For Paddle-processed transactions, eligible refunds are processed by Paddle using the original payment method where possible and normally within 14 days of approval, subject to Paddle's Refund Policy. Access to the refunded product may cease when the refund is issued.

For other transactions, approved refunds are normally returned through the original payment method and may be full or partial. SmartLink will initiate an approved refund as soon as reasonably practical; bank and payment-provider processing times may take additional business days. A refund cannot exceed the original transaction amount.

Please contact SmartLink or Paddle support first so the matter can be investigated and resolved. A chargeback does not remove an obligation to pay for valid, properly delivered services. We may provide transaction, approval and delivery records to the payment provider where a dispute requires them.

This policy does not limit any mandatory rights available under applicable consumer or electronic-transaction law, including South African law. Where a statutory right conflicts with this policy, the statutory right prevails.

For a Paddle transaction, use the support link in your receipt or billing page, or visit Paddle.net. You may also use our Contact and Complaints page and include the payment reference, amount, date and requested resolution.