Business
IronGate Digital (Pty) Ltd
Trading as SmartLink
South Africa
Primary support
Email: admin@getsmartlink.app
Website: getsmartlink.app
What to include
Include your registered account email, relevant SmartProfile/SmartPage/order reference, payment reference where applicable, a clear description of the problem and the outcome you are requesting. Never email passwords, full card numbers, security codes or secret keys.
Complaint process
We will acknowledge a formal complaint as soon as reasonably practical and aim to provide an initial substantive response within five business days. More complex matters involving payment providers, technical investigation or third parties may take longer; we will provide an update where practical.
Payment and refund issues
For a payment issue, include the transaction date, amount, SmartPage or order reference, payment-provider reference and whether the charge appears pending, successful, duplicated or reversed. Refund requests are handled under the Refund, Cancellation and Subscription Policy.
Privacy requests
Use the subject line “Privacy Request” for access, correction, objection, deletion or security enquiries. We may verify your identity before releasing or changing information.
Emergency security reports
Use the subject line “Urgent Security Report” and provide enough information for us to identify the affected account, link or page. Do not publicly disclose active credentials or personal information.